Frequently Asked Questions

We are an independent online service that helps individuals and organisations obtain official property documents such as title registers, title plans, and copies of deeds. We are not affiliated with the UK Government or HM Land Registry.

You can order:

• Title Register – ownership, rights, and restrictions
• Title Plan – a map showing property boundaries
• Deed Copies – filed legal documents like transfers, leases, or charges
• Conveyancing Pack – a full set including register, plan, and deed copies

Yes. You can select a postal copy option during checkout. Documents are professionally printed and posted to your address. Postal orders may take up to 10 working days depending on delivery location.

Use our online order form to search by postcode or address, choose the documents you need, enter your contact details, and make secure payment using a debit or credit card.

Yes. Payments are processed securely through approved payment providers. We do not store your card details and all transactions use encrypted connections.

Once an order is submitted and processing begins, it cannot usually be cancelled or modified. If you believe an error has been made, contact our team as soon as possible at contact@uklandregister.co.uk with your order reference.

Receipts and payment confirmations are emailed automatically. If you require a formal VAT invoice, please email us with your order number.

Digital copies are usually delivered by email within 1–3 working days. Postal copies may take up to 10 working days depending on the type of document and your location. Certain archived deed documents may take longer if manual retrieval is required.

Documents are sent by email in PDF format to the address you provide. Please check your spam or junk folder if you haven’t received them within the estimated timeframe. Postal orders are dispatched using Royal Mail.

Some documents require manual retrieval from archives. We’ll notify you by email if additional time is needed. In rare cases where a document cannot be obtained, you may receive a full or partial refund.

Yes. Our service is open to both UK and international customers. Documents are delivered electronically, so anyone with an internet connection and valid payment method can order.

If your estimated delivery window has passed, contact our support team. We’ll check the order status and resend the files if necessary. Email contact@uklandregister.co.uk or call 0333 335 7098.

Yes. We comply with the UK Data Protection Act 2018 and GDPR. Customer information is processed securely. You can learn more in our Privacy Policy.

The title register includes details about the owner, property rights, restrictions, and charges or mortgages affecting the land. It’s divided into three sections: Property Register, Proprietorship Register, and Charges Register.

The title plan displays the general boundaries of the property on an OS base map. It’s useful for identifying the extent of the property but doesn’t confirm exact boundary positions.

Yes. These are official copies suitable for most legal, financial, or conveyancing purposes. If you require certified paper copies for solicitor or court use, select the “postal copy” option during checkout.