Frequently Asked Questions

Here you’ll find answers to common questions about property documents, delivery times, and using our services at LandRegistryCheck.co.uk.

General Information

What is LandRegistryCheck.co.uk?

We are an independent online service that helps individuals and organisations obtain official property documents such as title registers, title plans, and copies of deeds. We are not affiliated with the UK Government or HM Land Registry, but we use licensed channels to provide these documents efficiently.

What types of documents can I order?

You can order:

  • Title Register – ownership, rights, and restrictions
  • Title Plan – a map showing property boundaries
  • Deed Copies – filed legal documents like transfers, leases, or charges
  • Conveyancing Pack – a full set including register, plan, and deed copies
Do you offer printed or postal copies?

Yes. You can select a postal copy option during checkout. Documents are professionally printed and posted to your address. Postal orders may take up to 10 working days depending on delivery location.

Ordering & Payments

How do I place an order?

Simply use our online order form to search by postcode or address, choose the documents you need, enter your contact details, and make secure payment using a debit or credit card.

Is payment secure?

Yes. All payments are processed securely through our approved payment providers (such as PayPal, Stripe, or Mollie). We do not store your card details, and all transactions use encrypted connections.

Can I cancel or amend my order?

Once an order is submitted and processing begins, it cannot be cancelled or modified. If an error occurs (for example, wrong property details), contact our team immediately at contact@landregistrycheck.co.uk with your order reference.

Do you provide VAT invoices?

Yes. All receipts and payment confirmations are automatically emailed to you. If you require a formal VAT invoice, please email us with your order number.

Delivery & Timelines

How long does it take to receive my documents?

Digital copies are usually delivered by email within 1–3 working days. Postal copies may take up to 10 working days depending on the type of document and your location. Certain archived or deed documents may take slightly longer if manual retrieval is required.

How will my documents be delivered?

Documents are sent by email in PDF format to the address you provide. Please check your spam or junk folder if you haven’t received them within the estimated timeframe. Postal orders are dispatched using Royal Mail.

What if my document isn’t available immediately?

Some documents, such as historical deeds or complex title packs, require manual retrieval from archives. We’ll notify you by email if additional time is needed. In rare cases where a document cannot be obtained, you will receive a full or partial refund.

Technical & Support

Can I use your service from outside the UK?

Yes. Our service is open to both UK and international customers. Documents are delivered electronically, so anyone with an internet connection and valid payment method can order.

What should I do if I haven’t received my order?

If your estimated delivery window has passed, please contact our support team. We’ll check the order status and resend the files if necessary. Email us at contact@landregistrycheck.co.uk or call 0333 335 7098.

Are my personal details secure?

Yes. We comply with the UK Data Protection Act 2018 and GDPR. All customer information is processed securely. You can learn more in our Privacy Policy.

About Our Documents

What’s inside a Title Register?

The title register includes details about the owner, property rights, restrictions, and charges or mortgages affecting the land. It’s divided into three sections: Property Register, Proprietorship Register, and Charges Register.

What does the Title Plan show?

The title plan displays the general boundaries of the property on an OS base map. It’s useful for identifying the extent of the property but doesn’t confirm exact boundary positions.

Can I use these documents for legal purposes?

Yes. These are official copies suitable for most legal, financial, or conveyancing purposes. However, if you require certified paper copies for court or solicitor use, select the “postal copy” option during checkout.

Last updated:

Property Guides & Insights

Learn more about Land Registry documents, boundaries, and how to access filed information.

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What’s Inside a Title Register

The register is split into three parts — Property, Proprietorship, and Charges. Understand what each part means and how it confirms ownership and restrictions.

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Title Plan: Boundaries & Mapping

See how boundaries are shown on the OS base map, what the red edging represents, and why the plan shows general, not precise, boundaries.

Contact

Questions before you order? We’re here to help.

Phone: 0333 335 7098   •   Email: contact@landregistrycheck.co.uk